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Code of Conduct

The Doctors and staff at Prince Henry Medical Practice follow a Code of Conduct where we will behave in a courteous and professional manner whilst maintaining the highest levels of service and care which the Practice and our patients expect.

In return, patients agree and acknowledge:

  • they will inform the doctor if they are receiving treatment from another health professional;

  • they will disclose their medical history including medications to their doctor;

  • they have read and understood the cancellation policy and will notify the Practice in accordance with this policy when they cannot keep an appointment;

  • they will pay for any service and products received as advised by their doctor or the Practice;

  • they will not conduct themselves in a manner that interferes or threatens the rights of other patients, practitioners or staff including in a manner that may lead to the breach or likely breach of any policy, standard or laws.


We requests all patients and visitors help us to make our Practice a safe place for everyone.


We ask that all parties treat everyone with respect and patience. 


We will not accept (in person or on the phone):

  • Making verbal or physical threats;

  • Swearing in the presence of practitioners, staff and/or other patients;

  • Shouting or making offensive remarks;

  • Racism/Sexism;

  • Attending when intoxicated with alcohol and/or drugs;

  • Damaging or stealing property;

  • Acting in a manner that is likely to cause harassment, alarm, or distress to others in general.

Anyone who carries out the above behaviour/s will be asked to leave and their future attendance at the Practice may be discontinued resulting in having to seek health care elsewhere.

To ensure sufficient capacity and quality of care, patients who have not attended the practice for an extended period of time will be marked as inactive and considered as new patients.

Should you have any questions or concerns, please email the Practice Manager at

Update May 2022

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