Booking an appointment

 

At the time of booking your appointment, you will receive an SMS from HotDoc to confirm your appointment with a payment method.

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Your card won't be charged until after your appointment or if there is an outstanding account and card details are never visible to HotDoc or our practice.

 

By proceeding with the booking, you consent that your credit card will be charged:

• for telehealth consultations;

• if you do not provide the required notice for cancelling your appointment; or

• for the payment of any outstanding accounts.

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Payment

 

By proceeding with your appointment, you agree and consent to payment fees and any outstanding accounts, including bulk billing medicare if eligible.

 

Where fees apply, payment for the consultation is made upon completion of your appointment.

 

We accept Eftpos, credit card (Mastercard and Visa) and online payment from HotDoc. 

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Please note that our practice passes on the surcharge fee (1.75% +30c) for all online fees from HotDoc.

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Kindly contact reception for alternate payment options

 

Medicare Rebate

 

Patients eligible for a Medicare rebate will receive their rebate instantly when paying in person. The rebate can only be returned onto a physical DEBIT (savings or cheque) card.

 

Alternatively, the Medicare rebate will be paid to the bank account linked to your Medicare within 1-2 business days.

 

How to update your bank account details with Medicare:

 

1. Online: www.my.gov.au 

2. Phone: 132 011 (available 24 hours)

3. Post: https://www.humanservices.gov.au/individuals/forms/ms013 

4. In Person: At your local Medicare service centre